Communication skill
Strong communication skills are required in order to deal with people from a variety of backgrounds, ages, nationalities and temperaments. It is important to communicate in a clear and understandable manner that is also representative of your employer’s brand.
Customer service skill
Understanding the needs of the customer and being able to provide a positive customer service experience are essential for excellent customer service skills. This is because the customers are the ones who contribute the money for salaries and other costs, enabling a hotel or restaurant to maintain a profit and make infrastructure improvements.
Teamwork
In hospitality, you need to have the ability to work well and cooperate with others especially during busy periods such as holiday season. This can be challenging with high turnover rate within the industry so You’ll need to continually adapt to new people and build relationships from scratch all over again in order to get along and work well in a team.
Multitasking skill
Working in hospitality can be hectic to the point you have to multitask. You must be able to handle several tasks at once. This can be done by learning how to manage your work and time effectively. At the same time, you must also be able to handle the pressure and maintain composure under pressure.
Problem-solving skill
You must have the ability to quickly solve problems especially when it comes to crisis management or ensure customers satisfaction by providing solutions to their problems too. This means you also have to be proactive or be quick on your feet to get issues resolved.
For more information regarding the Hospitality Management program, contact us now for free consultation.